Digital updates
Progress photos and status at each stage, sent to you, not waiting for you to call.
The Concierge Journey
Six steps. One point of contact. No surprises.
From the first photo to enclosed delivery, every Ghost engagement follows the same considered path. You always know where your vehicle is, what is happening to it, and what comes next.
-
Step 01 · Inquiry
Tell us what happened.
Call, write, or start an instant estimate. A concierge is assigned to your vehicle from the first conversation, and they stay your single point of contact until the keys are back in your hand.
- Same-day response, Mon to Sat
- One named point of contact
- No obligation, no pressure
-
Step 02 · Photo Estimate
A written scope from a few photos.
Send photos of the damage through the instant estimate. Our estimators assess the work, confirm parts and color strategy, and return a written scope with a firm timeline, usually the same day.
- Written scope and firm timeline
- Transparent, itemized pricing
- Insurance coordination opened if needed
-
Step 03 · Enclosed Pickup
We come to you, discreetly.
Schedule a pickup window and an enclosed transporter collects the vehicle anywhere in the greater Houston area. Condition is photographed and documented at intake, before the vehicle moves.
- Enclosed, discreet transport
- Photographed intake report
- Keys handled by one team only
-
Step 04 · Refinishing
Corrected in a controlled world.
Disassembly, structural correction, and paint happen a few steps apart inside one facility. Color is matched by spectrophotometer, proven on a test panel, and cured in a regulated downdraft booth.
- Spectrophotometer color match
- Regulated downdraft booths
- Digital progress updates at each stage
-
Step 05 · Quality Control
Inspected like it will be judged.
Before anything leaves, the vehicle passes a multi-point inspection: panel gaps measured, finish reviewed under the lights, driver-assist systems recalibrated, and a final correction polish applied.
- Multi-point inspection
- Panel-gap verification
- Final correction polish
-
Step 06 · Delivery
Returned as if nothing happened.
The vehicle is detailed, protected, and delivered enclosed to your door, or held for collection if you prefer. You receive care guidance, documentation of the work, and a lifetime workmanship warranty.
- Enclosed delivery to your door
- Care and warranty documentation
- Lifetime workmanship warranty
At every step
What never changes.
Discretion
Enclosed transport, quiet handling, and your details kept off the record.
Documentation
Intake reports, measurements, and finish records, written down and handed over.
Lifetime warranty
Every panel we finish is warrantied for as long as you own the vehicle.
Begin at step one
Start the journey with a photo.
The instant estimate takes three steps and a few photos. Our concierge team responds with a written scope, usually the same day.